Is custom model adaptation available now?
Yes, as a guided pilot service. Each pilot has a defined scope, deliverables, and acceptance criteria, and the work is hands-on with our team. There is no self-service training dashboard.
Does connecting our documents train the model?
No. Company knowledge uses retrieval: the model reads relevant passages when it answers, and its weights do not change. Training happens only in an adaptation project you commission, on data you approve.
What happens to data we provide for adaptation?
We agree in writing which data may be processed, where training takes place, who can access it, and how long source files, checkpoints, and logs are kept before deletion. Client data is not used for unrelated models or other customers without explicit permission.
Who can use an adapted model?
A model can retain information from its training data, so access is defined before training. A broadly distributed model is trained only on data approved for that audience; restricted information stays in a separate model or in controlled retrieval.
Who owns the adapted model?
Usage rights, export, and retention for each artifact are agreed in the engagement’s scope. The base model’s license still applies, and we record the base model and method for every artifact we deliver.
Can each employee get a personalized model?
Pilots start at the organization and task level: your vocabulary, templates, procedures, and approved examples. Role-specific prompts, knowledge access, and model assignments add further personalization. Per-employee training and continuous learning from conversations are not offered.
What if adaptation does not help?
We report it. If the adapted model does not meet the agreed criteria, you receive the measurements and a recommendation for the configured baseline or another approach. An evaluation can end in a clear decision without a new model.
How much does it cost?
Pricing depends on the task, data, devices, and support you need. We propose it once the scope is clear, with the deliverables and responsibilities written down.
Does any data leave the device in normal use?
Offline datasets are decrypted on approved devices. Direct retrieval sends a query to your company connector, and optional remote inference sends context only to an endpoint your company approves. The protected path keeps plaintext content and decryption keys outside Noema infrastructure.
Can we operate fully offline?
Yes, within the customer-signed offline lease and with the required data already installed. Off-grid policy blocks online retrieval and remote inference. Lease expiry or reboot requires policy renewal before protected work can continue.
How do we revoke access?
Revoke customer content access in your company connector. Online requests then fail and a device erases governed data when it receives revocation; an offline device remains bounded by its signed lease. Revoking a Noema delivery credential separately stops ciphertext downloads.
Do you support SSO or SCIM?
The customer connector includes configured OIDC JWT exchange and SCIM users, groups and deactivation. It requires your identity-provider setup and validation, plus independently approved device keys. SAML is not included. Native protected access arrives in Noema 4.2.