---
title: "Support"
description: "Collect useful Noema diagnostics and contact support with the device, model, feature, and reproduction details needed to help."
version: "Noema 3.6+"
platforms: ["iPhone", "iPad", "Mac", "Vision Pro"]
reviewed: "July 26, 2026"
canonical: "https://noemaai.com/docs/support"
---

# Support

What to include in a report and where to find logs, diagnostics, and contact controls.

## Start with Diagnostics & Tools

- Open Settings → Diagnostics & Tools.
- Review device, storage, runtime, model, retrieval, and network checks relevant to the failure.
- Use Share Logs when a reproducible issue needs technical detail.
- Open Notes & Issues to record the behavior and Contact Support when you are ready to send it.

## Include these details

- Noema version and build number.
- Device model and operating-system version.
- Model identifier, runtime format, and quantization.
- Dataset, tool, remote endpoint, Constellation route, or Autopilot configuration involved.
- Exact reproduction steps, expected result, and actual result.
- A screenshot and timestamp when they help correlate logs.

## Contact support

Use Contact Support in the app or email clientcare@noemaai.com. Do not send passwords, API keys, private model credentials, full sensitive documents, or unreviewed diagnostic exports.

Response time depends on issue volume and complexity; there is no published one-business-day SLA.

## Before sending

- Confirm the issue still occurs on the latest public Noema build.
- Try a smaller compatible model or simpler route when the failure appears memory-related.
- Check Off-grid Mode when a network-backed feature unexpectedly stops.
- Review the relevant documentation page and remove secrets from screenshots and logs.

## Related documentation
- [Constellation Model Ejection & Help](https://noemaai.com/docs/constellation-troubleshooting)
- [Quick Start](https://noemaai.com/docs/quick-start)
- [Model Settings](https://noemaai.com/docs/model-settings)
- [Privacy FAQ](https://noemaai.com/docs/privacy-faq)